Spy Gear FAQ

Spygadgets4Sale.com will make every effort to ensure customer satisfaction when ordering products or returning products. In most cases problems can be resolved by reading the FAQ in product details. However, if you are not satisfied with your purchase we may offer you exchange of exact make and model of product you purchased.

We will not issue refunds on products purchased which are found working. It is customer's responsibility to read descriptions or specifications and understand product before purchasing. We will make every endeavour to help you, our customer and we encourage you to understand and collect as much information about your products before purchasing.

See Return Policy details below.

Customs and Shipping

Important Note to Customers:  When shipping products, we do not have control over country of destinations customs or security for delivery of courier packages. Different couriers have different security requirements depending on the product. Sometimes packages can be delivered via a different courier service, again for security reasons without our knowledge.

This might cause a delay in receiving your product. However, we guarantee delivery of your product and will do everything we can to make sure your orders are expedited.

Courier Information and Free Shipping:

You will be able to choose a courier,eg. DHL or UPS

Occasionally we have to change the courier you have selected because of regional or security restrictions, but if the courier is changed later you won't be charged extra.  We cannot guarantee the exact courier you chose will be used.

Note:  Some products ship for free Only and cost of shipping will be deducted at checkout. Please allow 7-20 business days for delivery.

"Are the packages insured?"

There are some occasions whereby products can be insured with additional cost added to purchase of product. For more information contact us via e-mail support@spygadgets4sale.com

RETURN POLICY

Question: "My product has a problem! What can I do?

If, the product you bought from SpyGadgets4Sale.com seems to have a problem, please find below details of how we can help you.  Our goal is to insure customer satisfaction and we will work with you to resolve the issue to your sitiation. You have 30 days from time of purchase to contact our office with appropriate ordering information reference codes which will be provided.

Always contact us first. Provide your order number and the product code. We can help clarify what the problem is.

We strongly suggest you try to get the product inspected and repaired by electronics professionals in your local area, to avoid having to send it back. 
However you are welcome to return the item(s) to us under warranty if everything you've tried is not working out.

  • We do not issue cash refunds
  • We do not issue store credit without pre approval arrangements made with us
  • We no longer will exchange products purchased for a different product unless mutally agreed between buyer and seller

We will attempt to repair the faulty item(s). Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, sometimes your problem can solve by restarting, installing properly, or fixing an accessory. In the case of more complicated products or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed. If a repair is not possible we will offer credit so you can buy replacement/alternative products subject to the following:

QC engineers will test products you ship back and, if they confirm the products are indeed faulty we will repair product and return at our cost. However, if products that are tested and turn out to be in good working condition, neither Spygadgets4sale.com nor its associated companies will not accept any responsibility and may charge a restocking value at our own discretion. Functional products will not be reimbursed.

What if I want to return my product:

Before contacting us via e-mail through support@spygadgts4sale.com, please make sure you are operating product properly within its specific parameters. Note: User manuals are not always included for product delivery security reasons. However, if possible a user manual will be provided if available.

In accordance with our guide lines and policy protocols, if you return product please note we reserve the right to charge an additional 10% for restocking. This fee is subject to and is dependent on condition of return product and/or why product was returned.

Also, please do not return products without contacting us first, as we need to provide you all return shipping details and procedural information. We will not honour refunds on products or replacements if product(s) is returned without adhering to our return policies as outlined above.

We will not offer any cash refunds on products purchased. We may offer replacement of product. Please allow 30 days processing time.

In What Situations Are Returns/Compensation NOT Approved?

Below are instances where a customer will not be eligible for returns and/or compensation:

- Unapproved returns or returned products not processed through spygadgets4sale.com or its associate companies

- Received returned products that are damaged because of inadequate or unsecured packaging;

- Products that were originally approved for return through our refund procedures but have been confirmed by our QC engineers to be functioning after testing shall not be returned to the buyer.

- Broken products caused by misuse or mishandling;

- Returns of your unwanted, yet functional products;

- Products bought by mistake

The customer is solely responsible for choosing the right product, including for example

       The "correct" desired memory capacity

       The "right " feature or product

       Color

       Screen size

       Digital tv format( DVB-T/ATSC/ISDB-T )

       GSM band

       NTSC/PAL color region

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, neither Spydgagets4sale.com or its associated companies accepts no liability and the customer will not be eligible for compensation.

If product is returned who pays for what?

       Cost of shipping a presumably faulty item back to Spygadgets4sale.com which will be provided: Paid by the customer, cannot be reimbursed.

       Cost of import duties on the, restocking fees and other compensation

•Import duties and restocking fees may be waived for faulty products and paid by Spygadgets4sale.com in full. In other words QC engineers will test products you ship back and, if they confirm the products are indeed faulty we will repair the product and return at our cost to purchaser. However, for products that are tested and turn out to be in good working condition, Spygadgets4sale.com will not accept any responsibility and may charge a restocking value at our own discretion. Functional products will not be reimbursed.

•Cost of shipping repaired item back to customer: paid in full. In order to facilitate customs clearance, we will normally use Airmail if applicable to send back the repaired item to you.

•If a product cannot be repaired and QC engineers have determined it was not due to customer negligence or failure to follow our return policies we will provide the exact same product to the customer. If our return policies are not followed or we find product was misused and damaged by customer will not issue compensation and the product will not be returned.

Will You Send Me a Tracking Number? 

Tracking Package: 

After we dispatch your goods, we will email you a tracking number for the courier used (depending on your email preferences)

Depending on the courier chosen, there may be a 1-working-day gap between dispatching goods. If you have not received a tracking number from us, it probably means we have not sent out your order yet. Most orders take 1-3 days to check, pack, and dispatch. If you are wondering where your order has got to, please open a ticket in the support system quoting your order number(s).

Privacy Policy 

Question: How is my privacy protected? 

Why do we collect information?

We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable. Any information that we may inadvertently collect from you, that does not serve one of these reasons stated above, is immediately purged from our system.

How is your information protected?

We use the latest in encryption technology, including 128 bit SSL encryption to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. We employ the latest in firewall protection to prevent unauthorized access into our information storage areas.

We maintain a rigorous hiring process to screen out potential employees with criminal backgrounds. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities.

We also have back up servers and power supplies to guard against power outage and other natural occurrences that could pose a threat to the integrity of your personal information.

Who has access to my information?

Only those employees that are responsible for handling your account have access to your information. Additionally, employees in our technical or support department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work.

In order to process your credit card we have to consult with an outside credit card processing company. These processing companies are regulated by the banking industry and must meet certain security requirements in order to be in business. The processing companies will have access to your credit card information, billing address, name, and possibly your telephone number. The processing company will communicate with the issuing bank of your credit card in order to get final approval to charge your credit card for the product or services we are providing for you.

Should you choose to receive additional information regarding one of our services or products, we may pass your email address to one of our partners who offers similar products or services that you might be interested in. Additionally, judicial requests by a duly authorized court will require us to divulge certain information regarding your account should that situation arise.

Can I opt out of having certain information collected?

You have the option of disabling your computer’s ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you. You also have the option of removing yourself from any email distribution list that you may have signed up for.

Other FAQ Questions

I cannot find the product specifications listed?

Select navigational tab on left hand side and select "product specifications". If you do not see your item listed please e-mail sales@spygadgets4sale.com and we will immediately e-mail you back your specific product specification request.

Is Spying Gear Legal?

SpyGadgets4sale is the best source of Spy Gadgets Online for all customers. All kinds of Spy Equipment can be found here. We gave a great selection of hidden cameras, spy watches, spy glasses, spy pens, and many other spy gadgets. Before you buy spying gear, you should learn more about the law in your area, knowing that if it is legal to use spy gear in your country. Spy Gadgets are not only used for fun to improve your life, but also they can be used with their practical functions, collecting the proof for lawyers, etc.

Frequently Asked Questions